Customer Service Training For Licensee & Train the Trainer Seminars

Course Outline:
Your company has worked very hard and invested a great deal of money to develop an excellent product line. You have spent additional money on sales and marketing, and you know enough about the rest of the market to be sure you are very competitive on price. Customers are already flocking your way. However, will they keep on coming back if they are forced to deal with an inefficient, unprofessional customer service department? Selling a customer one time isn’t all that hard; selling to him over and over again – and boosting your profit from that customer five or 10 fold over time – is the result of great customer service. Of course, how much money you want make is strictly up to you.

Is keeping customers coming back over and over again important to you? If your answer is YES, then your CSR staff could really benefit from our Customer Service Skills Training course. There is no mystery to providing great customer service; it is simply a combination of great people and great training. We assume that you already have great people. With this course, you can provide them with an outstanding, ongoing training process that will keep them delivering highly effective customer service year after year. This course provides exciting, highly interactive training that will enable your staff to communicate more effectively, listen with greater empathy, close more sales and resolve more complaints in less time, and represent your company with cordial professionalism in all situations. We have combined informative discussions, small group activities, role-plays and taped personal coaching sessions so that participants can practice and refine their customer service skills in real-life, real-time situations.

Seminar Objectives:
Participants in the Customer Service Skills course will learn to:

• Practice handling difficult objections
• Shorten the sales cycle for first time callers
• Employ active listening skills to clearly understand customer needs
• Respond constructively instead of over-reacting
• Interact with empathy toward customers
• More effectively find solutions for dissatisfied customers
• Work as a team when handling customer concerns

Contact us and let us explain how to obtain a license to offer a full-featured version of this course to your staff on a year-round basis!

Other Customer Service training courses include IT Customer Service Training, Exceptional Customer Service, and Interviewing Customers. Contact us for a complete description of all course offerings.

Contact us for Licensing
information today!